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Mint Velvet
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  2. Returns

Returns

Returns and Tracking

  • How much does it cost to return my order?
  • When will I receive my refund?
  • What is your returns policy?

Where is My Return?

  • I’ve received my refund notification email but can’t see the funds, how long will this take?

Starting a Return

  • Do I need to return an order in the original packaging?
  • Can I return more than one order in the same parcel?
  • How do I arrange a collection with DHL or find my local DHL drop off point?
  • Where can I find my order number for my return?
  • How do I return my item?

GET IN TOUCH

Our UK based team are available Monday - Friday 6am - 3pm ET and Saturday 6am - 12.30pm ET. Outside of these hours, please try our AI assistant or leave us a message and we will be back in touch as soon as possible.

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UK: 0345 456 2200 USA: 1-866.615.1818 INT: +44(0)1494 956720