If something is not quite right or you’ve changed your mind – returns are easy and free!
Choose from the below options and return the unworn item(s) to us within 28 days for a full refund.
Visit here to generate your pre-paid free return label.
Option 1 – Tracked Returns
This is a free, fully tracked service, which takes approx. 3-5 weeks
1. Drop off at a UPS Collection Point
2. To find your local UPS drop off points, please click here
Option 2 – Express Courier Drop Off Service
This is a free service, providing full tracking, which takes approx. 7 business days
1. To find your nearest service point please click here
2. Select your country from the drop down menu and enter your location
3. Select send a shipment
4. Select I have a shipment with a DHL label and click search
5. All available service points will be listed
Option 3 – Express Courier Collection Service
This is a free service, providing full tracking, which takes approx. 7 business days
1. Visit here
2. Select USA from the drop-down menu and click go
3. Enter your return waybill number that is printed on your return label and click schedule pickup
4. Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number
5. Check the details are correct and then click schedule pickup
6. A summary and confirmation of your pickup will then display, please take a note of your booking reference number
7. All available service points will be listed
All returned items will be inspected upon arrival, item(s) must be unworn, undamaged and have the original tags attached to accept your return. If we find signs of wear, we may not be able to accept your return. We kindly ask that you handle our item(s) with care, avoiding any make-up and perfume transfer.
Please note: Online orders must be sent back via our online returns process.