Returns from the US are easy and free!
1. Complete the Postal Returns Note (you will find this inside your parcel) and enclose with your item/s inside your returns parcel.
2. Generate your pre-paid free return label using this link - https://web.global-e.com/Returns/Portal/mZqN
3. Enter your order number and your email address, then click next.
4. Select the item/s you wish to return, choose a reason from the drop down menu and click next.
5. Print the free pre-paid return label and affix it securely to the outside of the package. For UPS returns you will be provided with two additional pages of paperwork - one for yourself and one to be handed to the carrier.
6. Now, you can either drop off your parcel or arrange for a collection.
Option 1 – Tracked Returns
This is a free, fully tracked service, which takes approx. 3-5 weeks
1. Drop off at a UPS Collection Point
2. To find your local UPS drop off points, please click here
Option 2 – Express Courier Drop Off Service
This is a free service, providing full tracking, which takes approx. 7 business days
1. To find your nearest service point please click here
2. Select your country from the drop down menu and enter your location
3. Select send a shipment
4. Select I have a shipment with a DHL label and click search
5. All available service points will be listed
Option 3 – Express Courier Collection Service
This is a free service, providing full tracking, which takes approx. 7 business days
1. Visit here
2. Select USA from the drop-down menu and click go
3. Enter your return waybill number that is printed on your return label and click schedule pickup
4. Fill out the schedule pickup form. Your pickup address will populate automatically, based on your waybill number
5. Check the details are correct and then click schedule pickup
6. A summary and confirmation of your pickup will then display, please take a note of your booking reference number
7. All available service points will be listed