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Mint Velvet
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  1. US Mint Velvet
  2. Order Queries
  3. Help With an Existing Order

Help With an Existing Order

  • Why haven’t I received my order confirmation?
  • What happens if an item goes out of stock after I have ordered it?
  • I’ve received the incorrect item in my order, what should I do?
  • What should I do if an item I’ve received is faulty?
  • What shall I do if one of my items has developed a fault?

GET IN TOUCH

Our UK based team are available Monday - Friday 6am - 3pm ET and Saturday 6am - 12.30pm ET. Outside of these hours, please try our AI assistant or leave us a message and we will be back in touch as soon as possible.

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UK: 0345 456 2200 USA: 1-866.615.1818 INT: +44(0)1494 956720