Order Queries

Help With an Existing Order

• Why haven’t I received my order confirmation?
• What happens if an item goes out of stock after I have ordered it?
• I’ve received the incorrect item in my order, what should I do?
• What should I do if an item I’ve received is faulty?
• What shall I do if one of my items has developed a fault?

Promotions

• I’ve received a promotional code, where do I enter this?
• My promotion code has not applied to the order, can you help?

Placing an Order

• Which payment types do you accept?
• Is it safe to shop online?
• Can I place an order over the phone?
• Can I add a gift message?